a little about us

in search of excellence

Buyology Kenya will measure quality of service, compliance with regulation, collect information about your products and services, merchandising evaluations and help to benchmark against other market leaders.

why is it important?

Your customers will tell others about their experience with your brand, both good and bad. The bad news will reach more ears and customers will ultimately vote with their wallet. There is a clear correlation between a company's attention to customer service and a customers willingness to pay more for good service

Mystery shopping will support your customer relationship management activities by identifying areas of training, products and services that need improvement or simplification, what is working exceptionally well and your top staff.

Companies in Kenya find invaluable insights in the reports provided by Buyology shoppers and this is used to improve customer service and experience, meet and exceed customer expectations, simplify their customer journey, align to customer management and retention strategies and improve products and services.

we work with

  • Banks
  • Telcos
  • Supermarkets
  • Hotels and Restaurants
  • Medical facilities
  • Government institutions (regulation, anti-corruption)
  • Petrol stations
  • Retail stores
  • Clubs
  • Call centers
  • E-shops
  • Airlines
  • Transport companies
  • Security companies
  • Any customer centric company

our process

01

DETERMINE THE OBJECTIVE

this we will be based on what you want to achieve and lay the foundation for the work to be done

02

develop a made-to-measure survey format

based on your objectives, we will tailor make a survey that ensures you get the answers you need

03

EXECUTIVE AND DETAILED ANALYSIS OF RESULTS

this stage gives you results in an easy to digest format as well as clear actions on areas for improvement or reward

04

NEXT STEPS

what we can do together going forward to implement actions, and continuously measure results

why chose us?

Customer feedback is critical to any business but it is equally important to understand what changes will give the highest returns.

SPEED IN REPORTING

the database of ready mystery shoppers around the country will ensure you get feedback quickly

UNBIASED FEEDBACK

no sugar coating. Learning the truth from our mystery shoppers is better than losing a dissatisfied customer who tells their friends and followers

HERE FOR YOUR BENEFIT

we want the same thing. We are playing for the same team. When you succeed, we succeed!

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